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Frequently Asked Questions

Welcome to our Frequently Asked Questions (FAQs). Here you will find the answers to the most common questions regarding customer accounts, orders, shipping, billing and more. Please refer to your product's packaging for the specific instructions. Or visit the product page on our website to find your products full description, FAQ, instructions and customer's reviews.

If you don't find the answer to your question please contact us by chat, email support@testnegative.com or phone 1-866-900-5656 Monday - Friday 9am - 5pm EST.

My Account

Click the Create My Account link at the top right side of our site. Enter your name and email address, choose a password and click on "Create an account". Then simply follow the prompts to complete setting up your account. Your information is NEVER sold to any other company and is kept completely private. Please view our Privacy Policy for more information.
Go to My account at the top right hand side of our site to edit your account information
Go to the password reset page to change your password using your registered email address.

Order Status

Go to "My Account" (header icon or footer link) and click the link Review orders, track packages to check the status of your order and/or to track your order.
Please note that once an order has begun processing or has shipped, the order is no longer editable. Click the "My Account" link at the top right hand side of our site to view orders you have placed.
Click the "My Account" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If your order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.

Pricing and Billing

During the online checkout process you may choose any of our current payment options Bitcoin or debit/credit cards (Visa, MasterCard, Amex, Discover) and continue to place your order. If you place your order over the phone only debit or credit card can be used. Please note that we will not ship your order until we receive payment from you.
You only have to pay sales tax if you are located in the same state as our warehouse. Our warehouses are located in New York and Nevada.
Click the "My Account" link at the top right hand side of our site to review your orders. You may compare your order history on our website, with your financial records. If you have further questions or concerns, please contact customer service for further assistance.
Click the "My Account" link at the top right hand side of our site, once logged in you will find the option to Print Invoices.
Credits usually take 7-10 business days from the time we receive your item(s).
After adding items to your cart, click the "Shopping Cart" link at the top of this site to view the items in your cart. At the bottom of the shopping cart you'll see a box where you may enter your coupon code.

Shipping and Returns

Please create an account by clicking "My Account" at the top right hand side of our site. During signup we'll ask for your shipping address details including country. If your country is not in the dropdown menu of available countries, unfortunately we cannot ship to your country at this time.
Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices. Payments received after the FedEx / USPS cut off times will be shipped the following business day. You can find information regarding shipping and transit time in our Shipping Policy section.
We only ship weekdays. No shipping is available on weekends. If you place your order AFTER 7.10PM EST by choosing FedEx or AFTER 3.20PM EST choosing USPS, expect your order to ship the following business day. If your order was placed after these aforementioned times on a Friday with either FedEx or USPS, your order will be shipped on a Monday.
The day we ship your package does not count as a shipping day. All packages usually go out the same day if received before the carrier specific cut off time EST Monday-Friday but if you choose the Priority Mail service or the free shipping options it is possible that your package will ship the following business day.
Please see individual item's pages for more information on the availability of each product. Also, after placing your order, you may click My Orders and click on view order to track the status of your order. You will receive a shipment confirmation when your order has shipped and tracking information within 24-48 hours of shipment.
If you feel that you have received the wrong product, please contact customer service within 72 hours of receiving the product.
Please read our Shipping and Refunds Policy for complete details on returning an item.

Buyer's Guide

To find the product(s) you're looking for, you may (1) use the navigation menu at the top of our website or (2) type a keyword into the SEARCH box. If you have any trouble locating a product, feel free to contact customer service for assistance.
To navigate this website, simply click on a category you might be interested in. Categories are located on the top, left & bottom of our website. QUICK TIP: Place your mouse cursor over anything you think could be a clickable link. You'll notice that anytime you scroll over something that is a link, your mouse cursor will become a "hand". Whereas scrolling over anything that is NOT a link will leave your cursor as an "arrow". You may also type a keyword into the SEARCH box to quickly find a specific product. If you have any trouble locating a product, feel free to contact customer service for assistance.