Frequently Asked Questions
Welcome to our Frequently Asked Questions (FAQs). Here you will find the answers to the most common questions regarding customer accounts, orders, shipping, billing and more. Please refer to your product's packaging for the specific instructions. Or visit the product page on our website to find your products full description, FAQ, instructions and customer's reviews.
If you don't find the answer to your question please contact us by chat, email firstname.lastname@example.org or phone 1-866-900-5656 Monday - Friday 9 am - 8 pm EST.
Pricing and Billing
Shipping and Returns
The day we ship your package does not count as a shipping day. All packages usually go out the same day if received before the carrier specific cut off time EST Monday-Friday but if you choose the Priority Mail service or the free shipping options it is possible that your package will ship the following business day.
Please see individual item's pages for more information on the availability of each product. Also, after placing your order, you may click My Orders and click on view order to track the status of your order. You will receive a shipment confirmation when your order has shipped and tracking information within 24-48 hours of shipment.